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At Vasishta Digital Solutions, we commit time, resources, and technical expertise to solving your business problems from the moment an agreement is reached. To ensure fairness and operational efficiency, we have established the following Refunds and Cancellations policy.

1. General Cancellation Policy

We understand that business priorities can change. You may cancel your project at any time by notifying us in writing (via WhatsApp or email). However, please note that a cancellation fee will apply regardless of whether development work has officially commenced.

2. Cancellation Before Work Commences

If you choose to cancel a project after the initial agreement and deposit have been made, but before active development, design, or architecture work has begun:

A standard cancellation fee will be deducted from your initial deposit to cover administrative costs, consultation time, and resource allocation.
The remaining balance of your deposit (if any) will be refunded to your original payment method.

3. Cancellation After Work Commences

Because our services (web development, automation, AI integration) involve highly customized, non-recoverable labor:

If you cancel the project after active work has started, refunds will be calculated on a pro-rated basis depending on how much of the project has already been completed.
We will assess the hours logged, milestones reached, and assets created up to the point of cancellation.
If the value of the completed work exceeds the initial deposit paid, you will be billed for the remaining balance. If the deposit exceeds the value of the completed work, the difference (minus the base cancellation fee) will be refunded.

4. Completed Projects

Once a project is completed, delivered, and signed off, no refunds will be issued. We ensure high-quality delivery through milestones and feedback loops during the development process to ensure the final product meets your agreed-upon requirements.

5. Refund Processing

Approved refunds will be processed within 5 to 7 business days and returned to the original payment method (e.g., bank transfer, UPI).

6. Contact Us

If you wish to request a cancellation or have questions about this policy, please reach out to us: